Ricoh printers are famous for providing printers for all types of people. So, if you want to print documents for your school project or for professional needs, Ricoh has a printer for you. Apart from this, there are many other useful features to look for in this printing machine.
However, there can be certain hardware as well as software glitches, which can halt your printouts. The Ricoh Printer Offline problem can occur if you have recently updated to Windows 10 OS. If this is the case, then you need to eliminate this issue as quickly as possible.
Don’t worry, as we have come up with the best solutions for fixing this problem. You can easily take help from this article and follow the guidelines on your system. Hence, follow the next section carefully.
Proven Reasons why your Ricoh Printer is Showing Offline error
Let us discuss the proven reasons that can lead to such Ricoh printer issues. Have a look at the points here.
- If the SNMP or WMI protocol is not working correctly then the problem can persist.
- Any issue in the Print Spooler Service can make the printer offline.
- Incorrect Ricoh printer properties is also a cause of the issue.
- A problematic printer driver can make the printer go offline as well.
- If there are any loose cable/wire connection, then also the printer can show offline.
- For the wireless ones, if there are issues with the WiFi adapter then also the issue can popup.
As you have a good amount of knowledge about the causes of the issue, we shall move to the solution part.
Effective Resolution for issue of the Ricoh Printer Offline Windows 10
Now it’s time to get hold of the fixes so that your Ricoh printer can go online. Hence, you can have a look at the methods that are listed below.
Method 1: Check the Ricoh Printer Connection
As we have already discussed, any issue with the connection can lead to such problems. Hence, you can check the following points.
- At first, you can check the USB cable for any faults in it.
- Also, restart the Ricoh printer to restart all its services.
- Again check for the USB ports and avoid using a USB hub for connecting the printer.
- For the wireless Ricoh printer, you can check if the wireless connection is working or not.
If all seems to be fine but you still get the offline issue, then proceed to the next method.
Method 2: Disable the SNMP Protocol to use the WMI Protocol
The SNMP and WMI protocol are the two mediums that help the printer to communicate with the system. If there is a problem with anyone then the issue can take place. So, you can disable the protocol to fix the issue. The helpful steps are as follows.
- At first, open the Ricoh printer’s “Print&Share” menu and then click on the “Change” option.
- After that, you can choose the “Profiles” dialog and then select the “General Configuration” option.
- In the next step, choose the “General Settings” tab.
- Here, you have to change the “Available methods for detecting printer status” option to “Only WMI”.
- Now, click on the OK button and then choose the Close button to exit from the menu.
After doing the tasks, you can check if the Ricoh printer becomes online or not. If you find that the printer is still offline then follow the next step.
Method 3: Change the Ricoh Printer Channel
Here, you can change the Ricoh printer’s channel to ignore the offline message. To carry out the steps, you can follow the undermentioned steps here.
- Again open the Ricoh printer’s “Print&Share” menu.
- Here also open the “Change” option and then “Profiles” section.
- Under the “Profiles” section, select your profile and then click on the “Edit” option.
- Now, select the “Channels” option and then click on the “Trigger Points” option.
- Under the Channel Requirements section, choose the “Print error levels” dialog.
- Here, find the Offline error and then change the Error Level to Warning or None.
- Finally, click on the OK button and then close the menu.
Try to connect and take a test printout from the Ricoh printer. If the Ricoh printer still shows offline repeat the process or move to the next fix.
Method 4: Check the Ricoh Printer’s Printing Status
After the Windows 10 update, there can be chances that the printer settings can change. So, you can now check and change the Ricoh printer’s printing status. Hence, the steps that you can follow are given here.
- Restart your Ricoh printer and then connect it to the system.
- Now, press the Windows logo key and the “I” key at the same time.
- As the Settings menu opens, click on the Devices option.
- Now, choose the “Bluetooth & Other Devices” tab and then select the “Devices and Printers” option.
- On the next page, right-click on the Ricoh printer icon has a green tick.
- From the drop-down menu, choose the “See what’s printing” option.
- Click on the Printer tab and then remove the ticks beside the options of “Pause Printing” and “Use Printer Offline”.
- After doing all the tasks here, you can close the window.
At last, you can check if the Ricoh printer comes online or not. By this, if the problem still troubles you then you have other fixes below.
Method 5: Restart the Print Spooler Service
Your Ricoh printer can refuse to work and show up the Offline status if there is any fault in the Spooler service. The Print Spooler Service is responsible for the connection and the delivery of the print job. So, any issue can lead to the error. To restart the Print Spooler Service, you can follow the process below.
- To start off, press and hold the Windows logo key and the R key at the same time.
- In the Run box, type “services.msc” and then hit the Enter key.
- As the Windows Services window opens, find and right-click on the Print Spooler service entity.
- From the menu, click on the Stop option.
- Again, right-click on the entity and then click on the Start option.
- Close the Windows Services box and then check if the problem is there or not.
If the Offline status message still displays then avail the next method.
Method 6: Re-add the Ricoh Printer to the System Device’s list
Note that, you can follow this method for the network Ricoh printers only. So, follow these steps that you need to perform.
- Open the Settings menu using the Windows logo key and the I key.
- Here also click on the Devices option and then choose the “Bluetooth & Other Devices” tab.
- Now, click on the “Devices and Printers” option.
- On the next window, right-click on the Rioch printer icon and then choose the Printer Properties option.
- As the Ricoh Printer’s Properties window opens, navigate to the Ports tab.
- Then click on the Add Port button and then choose the “Standard TCP/IP Port” option.
- Next, click on the New Port button and then click on the Next button on the new window.
- Now, type the Ricoh printer’s IP address and then click on the Next button.
After completing all the above steps, you will be able to fix the issue. By now, you will succeed in resolving the Ricoh Printer Offline issue. However, if the Ricoh printer is still offline then perform the next method.
Method 7: Update the Ricoh Printer’s Driver
For the final fix, you can try to update the Ricoh printer driver. If you are not familiar with the process, then follow the steps here.
- Open the Run box and then type “devmgmt.msc” in the search bar. Then click on the OK button.
- As the Device Manager window opens, find and right-click on the Ricoh printer’s driver.
- From the drop-down list, select the “Update Driver Software” option.
- Then follow all the on-screen commands to complete the process.
After this, you can run the print test, to check if has become online or not.
We hope that this guide has helped you to fix the Ricoh Printer Offline issue. These methods are the best and aim to provide the best resolution. Hence, you can follow them all.